Terms of Service

1. Purpose

Weave is a home-care coordination application, accessible through a web site and mobile applications. The service allows a group of people (the "circle") to share tasks, medication treatments, documents, expenses and messages relating to the care of a fragile loved one (the "care recipient").

These Terms govern the relationship between Weave SAS and any user of the service, whether they are a family caregiver, healthcare professional, observer or administrator.

2. Access to the service

The service is available 24/7, subject to maintenance operations of which you will be informed where possible. Weave SAS does not guarantee 100% availability and cannot be held liable for occasional outages, in particular in the event of force majeure or failure of a third-party operator (hosting provider, ISP).

3. User account

3.1. Creating an account

Account creation requires a valid email address and a password of at least 8 characters. The user undertakes to provide accurate information and to keep it up to date.

3.2. Security

The user is solely responsible for keeping their credentials confidential. In the event of loss or suspicion of compromise, they must reset their password immediately and notify Weave at contact@schoenfg.com.

3.3. Minimum age

The service is reserved for adults. Minors over 15 may access it only with the express authorization of a person holding parental authority.

4. How the circle works

Each circle is attached to a care recipient and brings together several members with distinct roles:

The admin is responsible for proper use of the circle and stands behind the invitations sent. Any member may leave the circle at any time; their past contributions remain visible to other members.

5. Premium subscription

The Premium subscription applies to the circle, not the user. Price: €9.99 incl. VAT per month (French 20% VAT included, i.e. €8.33 ex. VAT). One subscription unlocks all features for every current and future member of the circle.

Monthly subscription, no minimum term. Payment is charged each month on the anniversary date of the subscription, on the payment method registered at the time of subscription.

5.1. Subscription and payment

Subscription is taken out directly inside the application via a secure payment form. Payment-card data is transmitted encrypted (TLS) to our payment processor Stripe Payments Europe Ltd (Ireland); it never transits through Weave's servers and is not stored by Weave. Payment is compliant with the PCI DSS standard and the PSD2 directive (3D Secure strong customer authentication).

5.2. Invoicing

An invoice is issued for every successful payment, with continuous unique numbering in accordance with article L.441-9 of the French Commercial Code. Invoices can be consulted and downloaded at any time from the billing portal accessible through the circle settings. They are kept for 10 years (article L.123-22 of the Commercial Code).

5.3. Cancellation and refunds

The subscription can be cancelled at any time from the circle settings or via the billing portal. Cancellation takes effect at the end of the current paid period: Premium access remains active until the renewal date, after which the circle automatically switches back to the Free plan with no data loss. No prorated refund is issued, except in the event of a fault attributable to Weave.

5.4. Failed payment

In the event of a failed charge (expired card, limit exceeded, etc.), Stripe runs several automatic retries over 7 days. You are notified by email at each attempt and can update your payment method via the billing portal. Without a successful payment within 14 days, the subscription is suspended and the circle reverts to the Free plan.

5.5. Right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, a consumer in principle has 14 days to withdraw from a contract concluded at distance.

However, pursuant to article L.221-25 of the French Consumer Code, a consumer who expressly requests immediate provision of a service expressly waives their right of withdrawal for the part of the service already performed. At the time of subscription, you request immediate activation of the Premium service and expressly accept this waiver, via a dedicated and separate checkbox, independent of the acceptance of these Terms.

This explicit consent is kept in our audit logs. You can cancel your subscription at any time (see 5.3) — waiving the right of withdrawal does not affect your ability to terminate the contract at any time.

6. Emergency relay

The "emergency relay" feature alerts the other members of the circle. The first available member responds and takes over. Weave SAS does not guarantee that a member will always be available and disclaims all liability regarding the internal organization of the circle.

7. User content

You remain the owner of all content you publish on Weave (messages, photos, documents, sticky notes). You grant Weave SAS a non-exclusive license, limited to what is strictly necessary to operate the service (storage, display, transmission to circle members).

Strictly forbidden: unlawful content, discriminatory speech, hateful content, harassment, counterfeiting, infringement of others' privacy. Any breach may lead to suspension of the account without prior notice.

8. Liability

Weave is a coordination tool, not a medical device. Medication reminders, shared tasks, condition tracking have no prescriptive value and do not replace the advice of a healthcare professional.

Weave SAS undertakes to use reasonable means to ensure the security and availability of the service. Weave SAS's liability is expressly limited to the amount actually paid by the user over the previous 12 months.

9. Termination

You may terminate your account at any time from the settings. Your data will be deleted within 30 days, except for items subject to legal retention (invoices, audit trails, medical data within HDS retention periods).

Weave SAS may terminate an account in the event of serious breach of these Terms, after a formal notice that has remained unanswered for 14 days.

10. Governing law

These Terms are governed by French law. Any dispute will fall under the jurisdiction of the competent courts of Paris, subject to mandatory provisions applicable to consumers.

For any question: contact@schoenfg.com.