Terms of Service

1. Purpose

Weave is a home-care coordination application, accessible through a web site and mobile applications. The service allows a group of people (the "circle") to share tasks, medication treatments, documents, expenses and messages relating to the care of a fragile loved one (the "care recipient").

These Terms govern the relationship between schoenfg (a French sole trader, registered office Grenoble 38000, France · SIRET 102 432 242 00018 · registered with the French National Business Register (RNE), Grenoble registry · Intra-EU VAT FR59102432242), publisher of the Weave service, and any user of the service, whether they are a family caregiver, healthcare professional, observer or administrator.

2. Access to the service

The service is available 24/7, subject to maintenance operations of which you will be informed where possible. schoenfg does not guarantee 100% availability and cannot be held liable for occasional outages, in particular in the event of force majeure or failure of a third-party operator (hosting provider, ISP).

3. User account

3.1. Creating an account

Account creation requires a valid email address and a password of at least 8 characters. The user undertakes to provide accurate information and to keep it up to date.

3.2. Security

The user is solely responsible for keeping their credentials confidential. In the event of loss or suspicion of compromise, they must reset their password immediately and notify Weave at contact@schoenfg.com.

3.3. Minimum age

User-account creation is reserved for persons aged 15 or older, the French digital- consent threshold under article 7-1 of Act n°78-17 of 6 January 1978 as amended. Age is declared on first login; the timestamp of that confirmation is recorded as evidence in case of review.

Where the circle's care recipient is a minor under 15, circle creation requires the explicit consent of a holder of parental authority or legal representative, gathered at creation time and recorded in the application. Where the care recipient is under a legal protection measure (guardianship, curatorship, family empowerment, future- protection mandate), the type of measure and the identity of the legal representative are also recorded.

4. How the circle works

Each circle is attached to a care recipient and brings together several members with distinct roles:

The "observer" and "pro" roles that existed in previous versions have been removed; affected members have been automatically re-mapped to the "helper" role.

The admin is responsible for proper use of the circle and stands behind the invitations sent. Any member may leave the circle at any time; their past contributions remain visible to other members.

5. Weave+ subscription

The Weave+ subscription applies to the circle, not the user. Price: €14.99 incl. VAT per month (French 20% VAT included, i.e. €12.49 ex. VAT). One subscription unlocks all features for every current and future member of the circle.

Monthly subscription, no minimum term. Payment is charged each month on the anniversary date of the subscription, on the payment method registered at the time of subscription.

5.1. Subscription and payment

Subscription is taken out directly inside the application via a secure payment form. Payment-card data is transmitted encrypted (TLS) to our payment processor Stripe Payments Europe Ltd (Ireland); it never transits through the publisher's servers and is not stored by schoenfg. Payment is compliant with the PCI DSS standard and the PSD2 directive (3D Secure strong customer authentication).

5.2. Invoicing

An invoice is issued for every successful payment, with continuous unique numbering in accordance with article L.441-9 of the French Commercial Code. Invoices can be consulted and downloaded at any time from the billing portal accessible through the circle settings. They are kept for 10 years (article L.123-22 of the Commercial Code).

5.3. Cancellation and refunds

The subscription can be cancelled at any time from the circle settings or via the billing portal. Cancellation takes effect at the end of the current paid period: Weave+ access remains active until the renewal date, after which the circle automatically switches back to the Free plan with no data loss. No prorated refund is issued, except in the event of a fault attributable to Weave.

5.4. Failed payment

In the event of a failed charge (expired card, limit exceeded, etc.), Stripe runs several automatic retries over 7 days. You are notified by email at each attempt and can update your payment method via the billing portal. Without a successful payment within 14 days, the subscription is suspended and the circle reverts to the Free plan.

5.5. Right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, a consumer in principle has 14 days to withdraw from a contract concluded at distance.

However, pursuant to article L.221-25 of the French Consumer Code, a consumer who expressly requests immediate provision of a service expressly waives their right of withdrawal for the part of the service already performed. At the time of subscription, you request immediate activation of the Weave+ service and expressly accept this waiver, via a dedicated and separate checkbox, independent of the acceptance of these Terms.

This explicit consent is kept in our audit logs. You can cancel your subscription at any time (see 5.3) — waiving the right of withdrawal does not affect your ability to terminate the contract at any time.

6. Emergency relay

Phase 1 — internal circle relay. The "emergency relay" feature alerts the other members of the circle. The first available member responds and takes over. schoenfg does not guarantee that a member will always be available and disclaims all liability regarding the internal organization of the circle.

Phase 3 — agency marketplace (upon activation). When the connection feature with partner home-care agencies is activated, triggering a request may result in a paid service charged by bank card via Stripe. Detailed pricing, real-time geolocation of the responder (subject to express consent that can be revoked at any time) and the issuance of the 50% tax-credit certificate will be described in a specific addendum to these Terms, communicated to you before any commitment. Each partner agency is bound by a joint-controllership agreement compliant with article 26 of the GDPR, signed with schoenfg before activation.

7. User content

You remain the owner of all content you publish on Weave (messages, photos, documents, sticky notes). You grant schoenfg a non-exclusive license, limited to what is strictly necessary to operate the service (storage, display, transmission to circle members).

Strictly forbidden: unlawful content, discriminatory speech, hateful content, harassment, counterfeiting, infringement of others' privacy. Any breach may lead to suspension of the account without prior notice.

8. Liability

Weave is a coordination tool, not a medical device. Medication reminders, shared tasks, condition tracking have no prescriptive value and do not replace the advice of a healthcare professional.

schoenfg undertakes to use reasonable means to ensure the security and availability of the service. schoenfg's liability is expressly limited to the amount actually paid by the user over the previous 12 months.

9. Termination

You may terminate your account at any time from the settings. Termination proceeds by anonymization: your personal identity (name, email, phone, picture) is immediately erased. Your past contributions to the circle (messages, memories, completed tasks) are preserved under the generic identity "Deleted user", so that other members keep a coherent history of the circle.

Kept beyond termination, in accordance with legal obligations: invoices (10 years, article L.123-22 of the French Commercial Code), audit traces relating to GDPR rights exercised (5 years, as evidence) and medical documents of the circle falling within the HDS framework (20 years after the last activity, article R.1112-7 of the French Public Health Code).

schoenfg may terminate an account in the event of serious breach of these Terms, after a formal notice that has remained unanswered for 14 days.

10. Governing law

These Terms are governed by French law. Any dispute will fall under the jurisdiction of the competent courts of Grenoble, subject to mandatory provisions applicable to consumers.

For any question: contact@schoenfg.com.