— SAFETY —

Weave does not replace emergency services

Weave's emergency relay alerts the relatives in your circle. It is not a rescue service. In a life-threatening situation, every second counts — call the emergency services immediately.

LAST UPDATED · MAY 17 2026
In a life-threatening emergency, call 112 (or 15 / 18 in France). Never rely on Weave when someone's life or physical safety is at stake (collapse, serious fall, chest pain, loss of consciousness, bleeding, accident…).
CONTENTS
  1. What the Weave relay does — and does not — do
  2. European emergency number
  3. Emergency numbers in France
  4. Other help lines
  5. The right reflex

1. What the Weave relay does — and does not — do

Weave's emergency relay is a mutual-aid tool between relatives. When you trigger it, it sends a notification to the members of your circle (and, depending on the chosen mode, to partner support structures) so a relative can react quickly: make a call, come over, reassure, organise a presence.

The Weave relay does not:

  • dispatch an ambulance, the fire brigade or the police;
  • connect to any medical dispatch centre or emergency control room;
  • guarantee any response time — a relative may be unavailable, offline or asleep;
  • replace medical advice, a diagnosis or professional rescue intervention.

Weave is a complement to organising daily life and coordinating caregivers. For any urgent or potentially serious situation, the official emergency services must always be contacted first.

2. European emergency number

112 is the single European emergency number. It works in every European Union country (and beyond), free of charge, from any phone — including without a SIM card or with a locked keypad.

Dial 112 if you don't know which number to call, if you are travelling in Europe, or for any emergency requiring the fire brigade, medical services or the police. The operator will route you to the right service.

3. Emergency numbers in France

All of these numbers are free and reachable 24/7, from a landline or a mobile (even with no credit, and with no SIM card for 112).

  • 15 — SAMU · medical emergencies, collapse, life-threatening distress.
  • 18 — Fire brigade · accident, fire, rescue of a person.
  • 17 — Police / Gendarmerie · danger, assault, harm to people or property.
  • 114 — Emergencies for deaf and hard-of-hearing people · by SMS or fax (and chat / video via the "Urgence 114" app).
  • 115 — Social emergency (SAMU social) · homeless person or someone in severe hardship.
  • 116 117 — On-call doctor · medical advice and non-urgent care outside surgery opening hours.

4. Other help lines

  • 3114 — Suicidal thoughts / distress · French national suicide prevention line, free, 24/7.
  • 3919 — Violence against women · listening and guidance, anonymous and free.
  • 119 — Child in danger · a child in danger or at risk.
  • 196 — Sea rescue · 191 — air rescue.
  • 39 77 — Abuse of elderly and disabled people · listening and reporting.

5. The right reflex

Faced with a worrying situation, the order of priorities is simple:

  • 1. Move the person to safety if possible.
  • 2. Call 112 (or 15 / 18 / 17 in France) immediately.
  • 3. Follow the operator's instructions (they stay on the line with you).
  • 4. Only then use Weave to alert and coordinate relatives.
In short: emergency services first, the circle second. Weave helps your relatives organise around the person — it will never replace a call to the emergency services.